Overview
A vendor communication portal that replaces email with a custom delivery scheduling and messaging system to improve warehouse throughput.
My Role
Led design for a team of 1 product manager, 3 designers and 12 developers. The role included -
Facilitating discussion and workshops with cross functional teams such as warehouse staff, managers and executive leadership.
Regular presentations to the CEO and the executive leadership team on the design decisions and findings from our user research.
Pain points from user interviews
Limited delivery bays caused longer truck wait times at warehouses, increasing costs as a result.
Daily load at warehouses varied, affecting manpower planning.
All communication was done via email or WhatsApp lacking a standard format or context, causing all the scheduling and tracking was done manually .
Solution
A delivery scheduling mechanism for coordinating deliveries in order to reduce truck wait time.
The scheduling mechanism would also help exchange delivery details to predict manpower requirements accurately.
All communication would be done with the context of a PO, hence making it easy to track and contextualize any thread.
Design Principles Used
Systems thinking
Design for high data density
Be simple, easy to use, and guiding
Impact
Pilot production testing revealed that using the new vendor portal led to faster deliveries, shorter truck wait times and quicker payouts for vendors. This had a direct impact on the bottom lines and the faster payouts encouraged vendors to use the platform proactively.
Overview
A vendor communication portal that replaces email with a custom delivery scheduling and messaging system to improve warehouse throughput.
My Role
Led design for a team of 1 product manager, 3 designers and 12 developers. The role included -
Facilitating discussion and workshops with cross functional teams such as warehouse staff, managers and executive leadership.
Regular presentations to the CEO and the executive leadership team on the design decisions and findings from our user research.
Pain points from user interviews
Limited delivery bays caused longer truck wait times at warehouses, increasing costs as a result.
Daily load at warehouses varied, affecting manpower planning.
All communication was done via email or WhatsApp lacking a standard format or context, causing all the scheduling and tracking was done manually .
Solution
A delivery scheduling mechanism for coordinating deliveries in order to reduce truck wait time.
The scheduling mechanism would also help exchange delivery details to predict manpower requirements accurately.
All communication would be done with the context of a PO, hence making it easy to track and contextualize any thread.
Design Principles Used
Systems thinking
Design for high data density
Be simple, easy to use, and guiding
Impact
Pilot production testing revealed that using the new vendor portal led to faster deliveries, shorter truck wait times and quicker payouts for vendors. This had a direct impact on the bottom lines and the faster payouts encouraged vendors to use the platform proactively.
Gallery
Shows the purchase and delivery details like items, date, time and address of delivery in a organised manner.
View where the user can select the articles being shipped in the delivery.
Based on the total tonnage and volume selected previously, the system shows available delivery slots at the warehouse from which the vendor can choose the preferred date and time
Automated reports to display data related to stock and sales which would give futher insight into trends. Which would more optimized restocking of goods
Custom filters and sorting headers were added for each view as the app was extremely dense on data.
Certain features were augmented with mobile support for an on the go access, for example - reports shown here show the mobile view for reports along with the filtered view
Gallery
Shows the purchase and delivery details like items, date, time and address of delivery in a organised manner.
View where the user can select the articles being shipped in the delivery.
Based on the total tonnage and volume selected previously, the system shows available delivery slots at the warehouse from which the vendor can choose the preferred date and time
Automated reports to display data related to stock and sales which would give futher insight into trends. Which would more optimized restocking of goods
Custom filters and sorting headers were added for each view as the app was extremely dense on data.
Certain features were augmented with mobile support for an on the go access, for example - reports shown here show the mobile view for reports along with the filtered view